Understand people better
Recognise how the thoughts, feelings and behaviours of people at both ends of the phone influence sales results.
All organisation solutionsBetter calls.
Coaching & training for organisations
The Person at the End of the Phone™
Better calls.
Outstanding results.
Telesales coaching for sales, customer service and technical teams. More confidence, clearer call structure, higher target attainment, better close rates and increased profit.
Talk to me Download the free package e-bookBetter conversations. Stronger performance.
Scorecard
How confident and consistent is your telephone-based sales team?
Are your team’s calls helping your results—or holding them back? Complete the scorecard to uncover where conversations are costing you opportunities and where your team could improve.
Free · 3–5 minutes · Instant, personalised results
Take our scorecard (opens in a new tab)
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What changes
Work better together
Build consistency within each team and across lead generation, new business, account management, technical and customer service teams.
Make conversations count
Ask better questions, listen with purpose and move conversations towards clear outcomes, stronger relationships and more consistent results.
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How I work
The right mix of coaching and training.
Training builds skills. Coaching helps people put those skills into practice with confidence. I adapt the balance to your team, working with individuals and leaders on the conversations, behaviours and habits that make a difference to performance.
- Block 1: Two-day masterclass
- Block 2: Monthly team training and one-to-one coaching
- Block 3: Leadership coaching
Case study / Arco5% improvement in quote conversion
£40,000 incremental revenue uplift, with no additional cost base. Identity work helped a new sales team become more confident and proactive.
Read Arco’s case study PDF · opens in a new tabCase study / CAN SolutionsFrom 76% to 113% of target in one quarterA two-day masterclass followed by coaching supported changes in confidence, call quality and accountability. The team achieved 104% of target again in Quarter 4.
Read CAN Solutions’s case study PDF · opens in a new tabResults reflect each client’s circumstances, not a guarantee.
Find out more about the package
The Person at the End of the Phone™
A free e-book explaining The Person at the End of the Phone™ package in more detail.
Add your details to download your copy.