Technology is changing the way we work, and in lots of ways that's a really good thing. It can automate repetitive tasks, make businesses more efficient, speed up processes and free people from doing things that don't really need a human being involved. But there is a balance to be found. I was on a Contact Centre & Customer Experience Expo webinar this week and one of the discussions was about businesses that had invested heavily in AI and automation, reducing the number of

This one’s a little off-piste - but stay with me. Sales is emotional. Leadership is emotional. And at the heart of both? Human...

From Front Line to Leadership After my first newsletter, where I talked about Transactional Analysis and specifically the Drama and...

Using the Drama Triangle and the Winner’s Triangle to transform behaviour in your team You know the feeling. That moment in a meeting...

☎️ Room 11 - Telesales Coaching/Training ☎️ Do you have a telephone based sales team who you would like to upskill, refresh, refocus and...

It’s been an exciting and busy time in the run up to Christmas… but I managed to squeeze in some Brand Photography with the fabulous Alex...

7 tips to plan for a Merry Christmas, so work doesn't overwhelm you!