Notes from the room
Ideas worth
taking with you.
My writing and reflections on coaching, communication and working well together.
More writing
From the archive.
13 August 2026
Technology can make a business more efficient. However, it can’t replace excellent human communication.
Technology is changing the way we work, and in lots of ways that's a really good thing. It can automate repetitive tasks, make businesses…
20 September 2025
Warm Fuzzies, Cold Pricklies, and the Culture You’re Creating
This one’s a little off-piste - but stay with me. Sales is emotional. Leadership is emotional. And at the heart of both? Human connection.…
3 July 2025
🎭 The Drama Triangle in Teams (Using Telesales as the specific example):
From Front Line to Leadership After my first newsletter, where I talked about Transactional Analysis and specifically the Drama and Winners…
21 June 2025
From Drama to Growth: Helpful vs Unhelpful Responses at Work
Using the Drama Triangle and the Winner’s Triangle to transform behaviour in your team You know the feeling. That moment in a meeting when…